Which payment gateways do you integrate?

Razorpay, Stripe, PayPal, UPI, NEFT, EMI, and BNPL providers. We integrate to your market and your customer preferences.

Do you handle PCI compliance?

We implement PCI-DSS best practices: no card data stored on your servers, tokenisation through the gateway, secure webhook handling, and encrypted communication throughout.

Which support platforms do you work with?

Freshdesk, Intercom, Zendesk, and custom-built help desks. We can build AI triage on top of your existing platform or design a new support system from scratch.

How long does a typical engagement take?

Timeline varies by scope. A focused sprint or audit can take 2–4 weeks. A full product build typically runs 3–6 months, delivered in agile sprints with working software at every milestone.

Is post-launch support available?

Yes. We offer ongoing support retainers, SLA-backed maintenance, and growth sprints after launch. Most clients keep us engaged long after go-live.

Frictionless transactions. Loyal customers.

Payments & Customer Support

Revenue lost at checkout is revenue lost forever. Support experiences that frustrate drive customers to competitors. We build the payment flows and support infrastructure that turn transactional moments into loyalty-building experiences.

PCI-DSS practicesMulti-gatewayFraud preventionSubscription billingAI triage

See Our Work

Who it's for

Built for teams that need more than generic execution

E-commerce & SaaS Founders

Challenge

Losing revenue to checkout drop-off and frustrated customers who can't complete payment.

With WDC

Friction-mapped payment flows and multi-gateway support that meet customers wherever they are.

Customer Success Teams

Challenge

Support ticket volume overwhelming the team, with slow response times hurting satisfaction.

With WDC

AI triage that handles common queries instantly and routes complex cases to the right person.

Finance Teams

Challenge

Subscription billing edge cases, failed payments, and manual dunning eating time every month.

With WDC

Automated billing management with smart dunning that recovers failed payments without manual intervention.

What's included

Everything you need. Nothing you don't.

Multi-Gateway Integration

Razorpay, Stripe, PayPal, UPI, NEFT, EMI — every payment method your customers expect, integrated seamlessly.

Subscription Billing

Recurring billing, plan upgrades, dunning management, revenue recognition — the financial engine behind subscription products.

Fraud Prevention

Rule-based and ML-powered fraud detection that protects revenue without blocking legitimate customers.

AI-Powered Support

Intelligent ticket triage, auto-responses for common queries, sentiment detection, and escalation routing.

Help Centre & Documentation

Self-service knowledge bases that deflect routine tickets and empower customers to find answers themselves.

Analytics Dashboard

Churn signals, CSAT trends, revenue metrics, and support volume forecasting in one view.

Payments and support now work as one system. Disputes are down and customers get answers in seconds, not hours.

Hana Kim

Customer Success Director

Business outcomes

What this actually changes for your business

Checkout conversion

Removing unnecessary steps and adding the right payment methods at checkout directly reduces abandonment at the highest-value point in the funnel.

Support efficiency

AI triage deflects repetitive queries automatically, reducing ticket volume for the human team while maintaining response quality.

Revenue recovery

Smart dunning and retry logic for failed subscription payments recovers revenue that would otherwise be silently lost.

How we work

Our delivery process

Clear steps, client checkpoints at each stage, and no surprises.

Payment Architecture

Gateway selection, currency handling, tax logic, and refund policies — the full financial architecture.

Checkout UX Design

Every field, every click, every error message — designed to keep customers moving forward.

Gateway Integration

Secure implementation with PCI-DSS best practices, webhook handling, and reconciliation logic.

Support System Setup

Help desk platform, AI triage, escalation rules, SLA configuration — built for your team size and ticket volume.

Testing & Compliance

Payment flow testing across edge cases, failed states, and compliance verification.

Monitoring & Optimisation

Conversion tracking on payment flows, support analytics, and continuous optimisation.

Payment Architecture

Gateway selection, currency handling, tax logic, and refund policies — the full financial architecture.

Checkout UX Design

Every field, every click, every error message — designed to keep customers moving forward.

Gateway Integration

Secure implementation with PCI-DSS best practices, webhook handling, and reconciliation logic.

Support System Setup

Help desk platform, AI triage, escalation rules, SLA configuration — built for your team size and ticket volume.

Testing & Compliance

Payment flow testing across edge cases, failed states, and compliance verification.

Monitoring & Optimisation

Conversion tracking on payment flows, support analytics, and continuous optimisation.

Tools & tech

RazorpayStripePayPalFreshdeskIntercomZendeskOpenAINode.jsTypeScriptWebhooks

FAQ

Common questions about Payments & Customer Support

Ready to start?

How much revenue are you losing at checkout?

Let's audit your payment flow and support experience — and fix what's leaking.

Get a Project Estimate All Services

Reply within 48 hours. No obligation.